Privacy Policy

1. Information we collect

When you contact us, we collect the information you provide, including your name, email address, phone number if supplied, and the contents of your message. We also receive information you provide in later communications.

If you choose text-message follow-up, we collect your affirmative SMS consent and associated records, such as the number provided, submission time, consent language, and opt-out requests, to document and manage your preferences.

Website and security services may process technical information such as your IP address, browser and device information, page requests, and verification results. Our contact form uses Cloudflare Turnstile to help prevent automated submissions. That service may use cookies or similar technologies for security verification.

Please do not submit medical records, Social Security numbers, payment details, or other sensitive documents through the website contact form.

2. How we use information

• To receive and respond to your health insurance inquiry.
• To understand the coverage question and affordability priorities you share.
• To provide related one-to-one SMS follow-up only when you have opted in.
• To maintain communication preferences and consent or opt-out records.
• To operate and protect the website, prevent misuse, and address support requests.
• To meet applicable obligations and handle disputes or legal requests.

Sending an inquiry does not enroll you in an insurance plan.

3. Optional SMS and consent privacy

You can opt in to the JLD Agency SMS program by entering your phone number on our contact form, checking the separate optional SMS consent box, and submitting the form. Selecting that box and submitting the form provides your express written consent to the messages described beside it. The checkbox is not preselected. You may submit an inquiry without checking it. Consent is not a condition of purchase.

Messages concern your health insurance inquiry and related one-to-one follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help, or contact support@jldhealth.com or (561) 308-3804.

We do not sell mobile information, SMS opt-in data, or consent, and we do not share any of these with third parties or affiliates for promotional or marketing purposes. We may disclose this information to service providers that deliver and support the messaging program, such as messaging platforms and telecommunications providers, only as needed to operate the program and honor your preferences.

See the SMS terms for additional program details.

4. Service providers and other disclosures

We may use processors and service providers for website hosting, contact-form processing, security verification, communications, and recordkeeping. They receive information needed to perform those functions on our behalf, rather than for their own promotional purposes. Cloudflare provides the Turnstile security verification used on the contact page.

We may disclose information when required by law or a valid legal process, or when necessary to protect rights, safety, and the security of our services. If an organizational transfer occurs, information may be transferred subject to the privacy commitments described here. These disclosures do not authorize the sale or promotional sharing of SMS opt-in data or consent.

5. Data security and retention

We use reasonable administrative and technical safeguards intended to protect the information we handle. No website, transmission, or storage system can be guaranteed completely secure. Avoid sending sensitive information through this general inquiry form.

We retain information only for as long as reasonably needed to respond to inquiries, maintain relevant business records, meet applicable obligations, and resolve disputes. Consent records and limited opt-out information may be retained as needed to document permission and prevent unwanted messages.

6. Your choices

Phone and SMS consent are optional for a general inquiry. If you choose SMS, provide the number where you wish to receive messages. You can stop text messages by replying STOP, or ask us to revoke your consent using the contact details below. Opting out of SMS does not prevent you from contacting us by email or phone.

You may ask to access, correct, or delete information you have provided by emailing support@jldhealth.com. We may need to verify your identity before acting on a request. Some information may need to be retained for recordkeeping, legal obligations, or to honor an opt-out. Additional privacy rights may depend on where you live.

7. Children’s privacy

This website and its contact form are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can address it and remove it as appropriate.

8. Changes to this policy

We may revise this policy as our practices change. Updates will be posted on this page with a revised last-updated date. Please review the policy when you use the website or send us information.

9. Contact JLD Agency

For questions about this policy, your information, or SMS preferences: